FileCare Software Support Subscription

Keep your software current in an ever-changing IT world.

You don’t need to fear change

Technology changes fast. A FileCare support subscription provides ongoing update, upgrade, and support management, so you never need to worry about your FileHold Document Management System falling behind.

Receive:

Hot-fixes, service packs, and major software releases

Remote tech support during software upgrades

Unlimited technical support email, phone, and web meetings

Access to the FileHold health checker diagnostic tool

Document scanning and library structuring best practices

24/7 access to online training and help resources
Simple, supported process for adding new users or optional features

“We listen to our customers. Our product road map and technology innovations are developed based on what our prospects and customers tell us. FileHold has some of the most security and technology sophisticated customers in the world. They demand we stay current with technology and they direct our software development.” – From a review by Corporate Vision

FileCare Delights

93% Satisfaction

“The support staff always rapidly responds to any request and the level of support is unmatched by any software developer I have experienced.” – Miles Bradford; Senior Quality Engineer

Beyond FileCare – Additional professional services

Are you in need of an extra dose of specialized support? Unique training requirments, complex scanning, disaster recovery, or other highly sophisticated IT needs may require solutions beyond standard FileCare.

Additional billable assistance is available:

End-user training (including custom or train-the-trainer options)

Onsite installation

Migrations and data import to new servers, operating systems, or the cloud

Server health checks and system management

General server administration (user/security management)

Backup, data archiving, and disaster recovery planning/testing

Custom reporting and data analysis

Assistance with third-party software and hardware compatibility

Configuration for advanced scanning and imaging systems

Document management best-practices consulting

Don’t go it alone We've got your back!

FileCare and extended professional services help you get more out of your FileHold document management system while maintaining a low cost of ownership because outdated systems and system downtime is pricey. For more information on pricing and additional benefits of the FileCare support agreement, reach out to the team.