The Knowledge Base is kept up to date and contains information about the latest version of FileHold unless otherwise specified. If you are using an older version of FileHold, please refer to the user guides below for descriptions and step by step instructions.
Can’t find what you’re looking for? The support team is here to help. Email us at . You can also check out our Solutions to Top Support Requests.
This Knowledge Base Provides:
- General user information for Web Client, Desktop Client, Searching, Microsoft Office integration and more
- Library Administration System Administration topics
- Developer and API Information
- Technical troubleshooting and installation information
- Troubleshooting FileHold – Solutions to Top Support Requests
FileHold Product Guides
Version 17.1 (July 17, 2024)
Version 17.0 (October 6, 2022)
Version 16.3 (November 10, 2021)
Version 16.2 (June 19, 2020)
Version 16.1 (December 20, 2018)
Version 16.0 (June 26, 2018)
Version 15.2 (May 11, 2017)
Version 15.1 (September 22, 2016)
Version 14.2 (January 5, 2015)
- User Guide
- Library Administration Guide
- System Administration Guide
- Library Administration Download Package – contains sample planning guide, best practices presentation, and library administration guide.
Online Help
In both FDA and the Web Client, click the ? (question mark) found throughout the product to access the context sensitive help in our Knowledge Base.
In FDA, press F1 to access the online help section of the FileHold website. If the window has context sensitive help, that page will open in a web browser. If there is no context-sensitive help for that window, then the FileHold help home page will open.
Other Software Training and Support Resources
- Online Videos are available to watch on YouTube. These are freely available to all prospective and current document management software customers.
- Training can be provided using web conferencing software with each sale of the document management software. Please click the following link to contact to set up a meeting.
- In house trials so you can try FileHold document management software free before you buy.
How to get Support
- Register a support request or ticket with . See FileHold Technical Support for more information.
- Learn more about our FileCare Support program.
